FAQs

The Trinity System is an all-in-one cannabis vaporization device designed for versatility and convenience, allowing users to enjoy flower, concentrates, and pre-filled oil pods with a single device.

The Trinity System is intended for adults of legal age in their respective jurisdictions who are interested in cannabis consumption.

The legality of using the Trinity System depends on your local laws regarding cannabis consumption. Please ensure you comply with all applicable regulations in your area.

The Starter Kit includes the Supercell Battery, Mini Battery, Flower Pod, Concentrate Pod, 510-Thread Cartridge Adapter, and optional Sauce Pre-Filled Oil Pods, along with accessories like a dab tool and cleaning kit.

The Supercell Battery offers robust power for all components, while the Mini Battery is a compact, portable option ideal for on-the-go use with pre-filled oil pods, concentrate pods, and 510-thread cartridges.

The Trinity System is compatible with dry herb (flower), concentrates (wax), and pre-filled oil pods, providing a versatile vaping experience.

Switching between pods or cartridges is seamless; simply remove the current pod and insert the desired one. The device automatically adjusts settings for optimal performance.

Finely grind your dry herb and pack it into the Flower Pod's ceramic chamber. Ensure it's packed evenly but not too tightly to allow proper airflow.

The Concentrate Pod can hold up to 0.25 grams of concentrate material.

Regular cleaning involves using the provided cleaning tools to gently remove residue from the pods and device. Refer to the user manual for detailed maintenance instructions.

The Flower Pod heats up in less than one minute, allowing for quick and efficient sessions.

You can purchase the Trinity System and related accessories directly from our official website or authorized retailers.

The Trinity System comes with a [specify duration, e.g., one-year] limited warranty covering manufacturing defects. Please refer to our warranty policy for more details.

For any inquiries or assistance, you can reach our customer support team via email at [support@example.com] or through our website's contact form.

We currently ship to select locations within the United States. Please refer to our shipping policy for a list of states we service.

Orders are typically processed within 1-2 business days and shipped via standard shipping methods, with delivery times ranging from 3-7 business days, depending on your location.

Your order will be shipped in discreet packaging with no large or visible logos, ensuring privacy.

At this time, we cannot ship to PO Box addresses. Please provide a physical address for delivery.

If your parcel is lost or arrives damaged, please contact our customer support team immediately for assistance.

Due to varying state regulations, certain products may not be available for shipping to specific locations. Our system will notify you if an item cannot be shipped to your address.

Shipping fees for specific devices may apply due to regulatory requirements and the need for specialized shipping methods.

Yes, you can purchase multiple products in a single order; however, due to shipping regulations, some items may be shipped separately and could incur additional shipping charges.

A confirmation number will be displayed upon completing your order. You will also receive an email confirming that we've received your order.

If your order status is listed as "In Review," our automated system was unable to verify all of your billing or shipping information, requiring manual verification.

Due to our fast and highly automated fulfillment system, it may not be possible to cancel an order once it's been placed. Unopened devices purchased from our website may be eligible for a return.

Common reasons for order cancellation include: inability to verify billing and shipping information, multiple orders placed from the same account, or other security concerns.

Once an order has been placed, we cannot make any additions, subtractions, or substitutions.

Refunds are available for new and unused devices purchased within [specify timeframe, e.g., 14 days] of delivery. Please carefully research the product before purchasing.